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Video Plus Print FAQ

Frequently Asked Questions

At Video Plus Print, we know you may have questions before investing in Video Brochures, Video Mailers, or other Video in Print products. Below, we’ve gathered the most common questions clients ask, along with detailed answers to help you understand how our products work, what makes them unique, and how they can elevate your marketing.

General Video Plus Print FAQ's

A: Video Plus Print is a global leader in Video Brochures, Video Mailers, Video Boxes, Video Packaging, and Video Business Cards. With over 30 years of experience in print and serving clients worldwide since 2009, we combine high-quality print with digital video screens to create powerful marketing tools.

A: We’ve been in the printing industry for more than 30 years and have been delivering Video in Print solutions globally since 2009. Our experience ensures both print excellence and cutting-edge video technology.

A: Unlike many resellers, we own our own factory. This means factory-direct pricing, strict quality control, and faster turnaround times. Plus, we serve clients across the USA, UK, Europe, Canada, Australasia, the Middle East, and Asia.

A: Our products are used in real estate, automotive, healthcare, hospitality, luxury brands, technology, finance, and education. Video Brochures and Video Mailers adapt easily to any sector where attention-grabbing marketing is key.

A: Video in Print creates instant engagement. People remember video much more than text alone. With Video Brochures or Video Mailers, your brand story comes alive in a way that traditional print cannot match.

A: Yes. We work with startups, mid-sized businesses, and some of the world’s most recognized brands. Whether you need 100 Video Brochures or thousands of Video Mailers, we scale to fit your project.

A: We serve companies globally, with strong client bases in the USA, UK, Europe, Canada, Australasia, the Middle East, and Asia. No matter where you are, we can deliver Video Brochures and Video Packaging.

A: Our Video Brochures, Video Mailers, and Video Business Cards improve customer engagement, drive faster decision-making, and increase brand recall. Businesses often use them to stand out in crowded markets.

A: No. Our product range includes Video Brochures, Video Mailers, Video Folders, Video Boxes, Video Packaging, Video Books, and Video Business Cards. We specialize in technology in printed products, with a strong marketing background. Each product is designed to create impact in different ways.

A: With three decades of print experience, we offer advanced finishes like Spot UV, Foil, Embossing, and Debossing. This ensures your Video Brochures and Video Boxes not only play video but also look premium.

A: Most clients provide their own videos, but we can connect you with professional partners who specialize in marketing video production if needed.

A: We’ve specialized in Video in Print since 2009, making us one of the earliest global providers in the market. Our expertise ensures reliable technology and unmatched quality. Scott Manduck has been in the Video In Print industry since 2004. 

A: Yes. Our team guides you from the first inquiry through production, shipping, and beyond. We’re available by phone, email, or video call to support you every step of the way.

A: Real estate agents use them for property showcases, automotive dealers for virtual test drives, healthcare brands for education, and luxury brands for VIP marketing. The applications are endless.

A: Yes. Every Video Brochure, Video Mailer, and Video Box is designed to reflect your brand identity. We match your colors, logos, and creative vision.

A: If you need to make a lasting impression, tell a compelling story, or present complex information in a memorable way, Video Brochures and Video Packaging are the right choice.

A: Yes. Once you place your order, we send you PDF / EPS  templates for Video Brochures, Video Mailers, or Video Boxes so your designer can easily fit your artwork to the correct dimensions. 

A: We are trusted by major global brands like Microsoft, DHL, Toyota, Disney, and many others. Our factory-direct model and global logistics make us a reliable partner worldwide.

A: Our minimum order quantity is 50 / 100 units. This applies to Custom Video Brochures, Video Mailers, and other Video Packaging products. This ensures we maintain consistent quality while offering competitive pricing.

A: Clients value our combination of high-quality print, reliable video technology, competitive pricing, and exceptional service. Many businesses reorder regularly because Video in Print delivers results.

Get A FREE Video Brochure Quote!

How to I order? Fill out the online form, call 214-932-4030 or email us. 

GET A FREE QUOTE

Video Plus Print Ordering Process & Customization FAQ's

A: Simply reach out to our team with your project idea. We’ll discuss your goals, product type (Video Brochures, Video Mailers, Video Boxes, or Video Business Cards), and then guide you through design, pricing, and timelines. Provide you with a PDF/ EPS template, provide an Invoice with your correct Billing / Shipping information. Provide a PDF proof of your design, and then ship the final product to you in bulk. 

A: Our minimum order is 50/100 units for all our video in print products including, Video Brochures, Video Mailers, and other Video Packaging products. We do help clients with smaller orders of 25 units as well, if this is needed. This ensures consistent quality and factory-direct pricing.

A: Yes. Once you decide on a product, we’ll send you a design template. These templates help your graphic designer place logos, artwork, and branding correctly.

A: Absolutely. Many clients work with their in-house design teams. As long as artwork is placed on our templates, it will align perfectly with the product specifications. We do required the template to come back with your fonts in outlines, and images 300 dpi for the highest quality of print. 

A: Yes. If you need help, our creative department can adjust artwork or even help create custom designs to fit your marketing needs.  95% of our orders, the customers provide print ready artwork. 

A: We offer full-color CMYK printing with enhancements like Spot UV, Foil Stamping, Embossing, and Debossing. You can use one finish or combine several for a luxury feel.

A: Yes. Many clients combine Foil with Embossing or Spot UV with Debossing. The combination makes Video Boxes and Video Packaging stand out even more.

A: Yes. We send a digital PDF proof first. Once approved, we can also produce a physical pre-production sample if requested before starting mass production for your approval. On larger orders we do send a production sample before starting. 

A: Yes. All our video in products, including Video Brochures and Video Mailers include a supplied USB-C to USB cable & USB-C port. You can upload or replace videos at any time, even after receiving your shipment.

A: We allow for multiple revisions to ensure you’re satisfied. Most clients finalize within two or three rounds, but we’ll work with you until your design is correct.

A: Yes. While we have standard formats, we can produce completely unique dimensions for Video Brochures, Video Boxes, and Video Folders to fit your project requirements.

A: We typically accept high-resolution PDF, AI, or EPS files. If you’re unsure, our team will review your files and confirm suitability before production.

A: We recommend HD video for clarity. Our screens support multiple resolutions, but the sharper the file you provide, the better it looks on all our Video In Print Products. 

A: Yes. Depending on memory size, you can preload multiple videos. Buttons can be added so viewers can choose which video to play.

A: This depends on your goal. Video Brochures are ideal for face-to-face presentations, Video Mailers are built for shipping, and Video Boxes deliver high-impact presentations and gifts.

A: Yes. Buttons can be added for play, pause, volume control, chapter selection, or even language options. We’ll customize the layout based on your needs.

A: We provide detailed PDF / EPS templates and send digital proofs for approval. This process ensures your branding and design elements align perfectly with the final Video Brochure or Video Packaging or product you are creating. 

A: Yes. We archive all artwork and video files, making reorders much faster. If you need adjustments later, we already have your materials stored.

A: Yes. Variable data printing is available for names, codes, or individualized details. This is popular for direct mail campaigns where every Video Brochure feels unique.

A: After approving the proof and confirming payment, we begin full production. Once finished, your Video Brochures or Video Mailers are shipped globally to your requested destination in bulk with tracking numbers on each package.

Video Plus Print Shipping & Logistics FAQ's

Yes. We deliver Video Brochures, Video Mailers, and Video Boxes to clients across the USA, UK, Europe, Canada, Australasia, the Middle East, and Asia.

We use secure all our video in print products with a bubble bag and protective packaging so screens, batteries, and printed materials arrive in perfect condition.

Yes. Once your order ships, we provide tracking details so you can monitor delivery status from start to finish.

Shipping times depend on your location. Standard international shipping usually takes 4–7 business days after production.

Yes. Our logistics team manages customs paperwork to ensure all shipments clear smoothly in your country.

We include estimated shipping costs in your quote. Exact costs depend on weight, volume, and destination.

Yes. Many customers request drop-shipping. We can deliver any of our products directly to your client under your brand.

Yes. If you need any of our products quickly, we can arrange expedited production times, and courier services for faster delivery.

Video Mailers are designed for mailing. Any of our Video Plus Print products can be mailed. They include protective foam layer all around the product, and put into a custom printed mailer box so they meet postal standards and arrive safely.

Delays are rare, but if they occur, we provide regular updates and work with our logistics partners to resolve issues quickly.

A: Yes. Insurance is on all of our shipments world wide. 

A: Yes. If you prefer to use your own FedEx, DHL, or UPS account, we can arrange that. Just keep in mind you are responsible for all paperwork for importing and insurance of the shipment at this point.  

A: Yes. We regularly ship pallets of our products to our customers globally and to distribution centers for mailing.

A: Yes. We can divide orders and ship to different cities or countries, saving you time and coordination.

A: Yes. Each Video Brochure is packed carefully to prevent scratches or damage during transit.

A: Yes, We assist with all the paperwork, we include ALL duties. taxes and tariffs into the invoice at the time of ordering.  We do have a clause if the tariffs or duty or taxes change at the time of the order and before we ship the product, this extra cost will be charged to the customer as this is out of our hands. 

A: Yes. For premium campaigns, we can design outer packaging that matches your brand identity. This would be a custom printed mailer box and we highly recommend this for all postal deliveries. 

A: Contact us immediately with photos and videos, and we’ll resolve the issue by replacing the damaged product. 

A: Yes. We can help out with a short time frame of holding product. We typically send all finished product out as soon as it is completed though. 

A: Yes. Our team can manage bulk deliveries and international rollouts, ensuring your Video in Print products reach the right audience on time.

Get A FREE Video Brochure Quote!

How to I order? Fill out the online form, call 214-932-4030 or email us. 

GET A FREE QUOTE

Video Plus Print Technical Details FAQ's

A: Our Video Brochures use rechargeable lithium batteries that typically last for 90–120 minutes of continuous playback, depending on the screen size and usage.

A: Yes. Every Video Brochure, Video Mailer, and Video Box includes a USB-C port so the battery can be recharged quickly and easily. We also supply with each unit a USB to USB-C cable. 

A: Standard memory starts at 128MB, which can store a short HD video. For longer videos or multiple files, we can increase memory capacity up to 4GB.

A: Yes. All our video in print products, including Video Brochures can hold multiple video files, and we can add navigation buttons so viewers can select which video to play.

A: We accept most common formats, including MP4, AVI, and MOV. MP4 is recommended for best compatibility and clarity.

A: Yes. Our Video Brochures and all our Video In Print products are designed to auto-play when opened. Buttons can also be added for manual controls including powering on the unit.

A: Yes. Volume buttons can be included in your design, allowing viewers to increase or decrease audio as they watch.

A: We use only brand new high-quality LCD and IPS screens, available in multiple sizes, including 2.4″, 2.8″, 3″, 4″, 4.3″, 5″, 7″, and 10″. 

A: With sturdy printed covers and secure housing for screens, batteries, and speakers, our products are built to withstand regular use and last a long time.

A: Yes. Each Video Brochure, Video Mailer, and Video Box comes with built-in speakers, delivering clear audio alongside the video playback. We do not punch holes into our products for the speakers. These are typically lower end speakers other suppliers use. We only use top of the line quality speakers. 

A: Videos are preloaded by our team during production. You can also upload new videos later through the built-in USB connection.

A: Yes. Simply connect the Product or in this case the Video Brochure to a PC computer via USB and drag and drop new video files onto the device.

A: Charging typically takes 2–3 hours for a full battery in all our video in print products. Depending on the screen size and battery capacity.

A: Our lithium batteries are designed for multiple recharges—hundreds of cycles without losing effectiveness.

A: Yes. We can design all our video product range , including Video Brochures and Video Boxes with interactive buttons for chapters, product demos, or even multiple language option

A: No. All units include built-in speakers. However, we can add headphone jacks for specific projects if requested

A: Yes. Video Brochures play preloaded content and don’t require Wi-Fi or internet, making them reliable anywhere in the world.

A: Absolutely. Many clients use Video Brochures, Video Boxes, or Video Folders at trade shows to grab attention and deliver key messages on repeat.

A: Yes. If your video includes embedded captions or subtitles, they will play exactly as formatted.

A: Our products undergo strict quality control inspections. However, if an issue arises, most can be fixed by recharging, reloading the video, or replacing the USB cable. We also offer full support to troubleshoot.

ROI & Marketing Benefits FAQ's

A: Video Brochures combine video storytelling with print, creating stronger engagement than traditional brochures. Higher engagement often translates into better conversions and measurable ROI.

A: Yes. Emails are often deleted or ignored, while a Video Mailer is a physical piece that surprises recipients, driving far higher open and response rates.

A: Absolutely. By combining video demonstrations with print, clients understand your product or service quickly, which helps shorten the sales cycle.

A: People remember only about 20–30% of what they read but up to 80% of what they see and hear. Video Brochures and Video Packaging leverage this advantage.

A: Yes. Luxury brands and corporate clients use Video Boxes to package products or gifts with embedded video, creating unforgettable presentations.

A: Traditional brochures often end up discarded. Video Brochures grab immediate attention, and recipients usually show them to others, multiplying your reach.

A: Real estate, automotive, healthcare, hospitality, finance, and luxury goods industries consistently report higher engagement and stronger ROI using Video Brochures.

A: Yes. A Video Business Card makes networking memorable by playing a short personal video, setting you apart from everyone else in the room.

A: Yes. Video Mailers are especially effective in B2B, where decision-makers are hard to reach. A Video Mailer almost guarantees attention compared to ordinary mail

A: Yes. By delivering your brand message in a premium and interactive way, customers feel valued and are more likely to remember and stay loyal to your brand.

A: Yes. Many companies use Video in Print products, so incorporating them into your campaigns helps your brand stand out and look more innovative. Video is the leading marketing tool corporate brands utilize world wide. You now have a print and video product that will change your marketing strategy. 

A: Yes. Since you can upload new videos, many clients reuse Video Brochures or Video Boxes across multiple campaigns, stretching ROI even further.

A: They act as portable presentations. Sales reps use them to explain products in meetings, leaving a lasting impression even after the meeting ends.

A: Yes. Nonprofits and companies often use Video Brochures for donor outreach and investor pitches because they deliver emotional impact and professionalism.

A: Yes. Businesses use Video Brochures to onboard staff, train teams, or communicate company updates in a consistent and memorable format.

A: Sending a Video Mailer directly to prospects or clients ensures your product announcement is noticed and remembered, rather than lost in digital clutter.

A: Yes. Even small orders of 100 Video Brochures can deliver significant impact, helping small businesses stand out from larger competitors.

A: Clients in real estate have sold properties faster, automotive dealers have booked more test drives, and corporate brands have won major accounts using Video Brochures.

A: Yes. Many companies hand out Video Brochures or Video Business Cards at trade shows, ensuring their brand stands out among dozens of competitors.

A: Video in Print feels premium and personal. Customers see the investment you’ve made in communicating with them, which builds credibility and long-term trust.

Get A FREE Video Brochure Quote!

How to I order? Fill out the online form, call 214-932-4030 or email us. 

GET A FREE QUOTE

How It Works FAQ's

A: When a Video Brochure or any of our video in print product is opened, a magnetic sensor activates the screen, automatically playing your preloaded video.

A: Yes. Buttons can be added for play, pause, volume, chapter selection, or even language options.

A: Yes. Video Mailers also auto-play on opening but are designed with added packaging for safe mailing.

A: First, we discuss your project and confirm details. Then, we provide a quote and send you a template for design. Once artwork is placed, we send a digital proof. After approval, full production begins.

A: If you’re presenting in person, Video Brochures are best. For mailing campaigns, Video Mailers work perfectly. For luxury gifting, Video Boxes or Video Packaging deliver maximum impact.

A: Yes. We provide samples so you can see how Video Brochures, Video Mailers, or Video Boxes function before placing a full order.

Videos are preloaded during production. You can also upload new videos anytime through the included USB connection.

A: We send a digital PDF proof showing how your artwork will appear. Once you approve it, we move into full production.

A: Yes. For large orders, many clients request a physical sample before mass production to ensure design and functionality are perfect.

A: Most orders take 3–4 weeks after proof approval. Timelines vary based on order size and customization. Video boxes & Video Packaging takes approx. 4-5 weeks from time of approval and deposit. 

A: Yes. They’re designed to be simple—just open the brochure and the video plays automatically. No internet or apps required.

A: Yes. Since content can be reloaded, clients often reuse Video Brochures for new product launches or updated campaigns.

A: For unique dimensions, we provide a custom template and adjust specifications before proof approval. This ensures everything is tailored correctly. This is normal for Video Plus Print as many projects are totally customized. We do have many projects which are the same size, for example our A5 size brochure. This is our most popular size world wide. We can add many LCD Screen sizes into this brochure. 

A: The process includes: choosing your product, confirming specifications, receiving a quote, designing with our template, approving proofs, full production, and global shipping.

A: No. They work just like a normal printed brochure—only with the added feature of automatic video playback. Once you open the video in print product the video will start to play right away. 

A: Yes. Depending on your needs, we can program them with multiple videos, buttons, or looping playback.

A: Video Boxes function the same way but are built into premium packaging. They often include product slots or compartments for gifts.

A: Yes. Each of our Video In Print products can be preloaded with unique video files if you’d like to personalize them for individual clients.

A: No. Everything is ready to go when the Video Brochure arrives. Recipients simply open it and watch.

A: Digital ads compete with endless distractions online. Video in Print puts your message directly in the customer’s hands—physical, memorable, and impossible to ignore.

Pricing and Payment FAQ's

A: Pricing depends on screen size, memory, print finishes, and quantity. Larger orders of Video Brochures or Video Mailers often qualify for lower unit pricing. This pretty much goes for all our Video In Print products. The more you order the cheaper the per unit rate becomes. 

A: Yes. The more units you order, the lower the price per unit. Many clients place larger runs of Video Brochures or Video Boxes to maximize savings.

A: The minimum order is 50/100 units for Video Brochures, Video Mailers, and other Video Packaging products. This ensures consistent quality at competitive pricing.

A: No. Our quotes are transparent and include production, assembly, and estimated shipping. There are no surprise charges.

A: We accept credit card payments and wire transfers only. This allows for secure and verified transactions. All funds are in USD. 

A: Typically, a 50% deposit is required to begin production, with the balance due before shipping. Full payment terms are outlined in your invoice.

A: Shipping costs are always included in your quote based on destination and volume. We will never charge extra on our invoice unless details change on your project. Duties, taxes and tariff’s are always extra and will be included in the quote as well as the invoice. However, if any of those change during the project this will be adjusted at the time of shipping.

A: Sales tax depends on where the order is delivered. If you qualify for tax exemption or resale, provide documentation, and we’ll adjust your invoice.

A: At this time, we do not offer payment plans. Payment is handled either through deposit and final balance or full upfront payment.

A: Video Mailers often include additional packaging for postal delivery, which can slightly increase the cost compared to Video Brochures.

A: Yes. Larger screens such as 7” or 10” are more expensive than compact options like 2.4” or 4.3”. Memory capacity also affects pricing.

A: Yes. Premium options like Foil, Spot UV, Embossing, and Debossing add to the cost, but they also enhance the perceived value of your Video Brochures.

A: Yes. Repeat clients and large-volume customers often qualify for preferred pricing or special promotions throughout the year.

A: Quotes are usually provided within 24–48 hours once we confirm the product type, quantity, and specifications.

A: Yes. Many clients ask for quotes at different volumes (e.g., 100, 250, 500 units) so they can evaluate cost savings at larger quantities.

A: No. Templates for Video Brochures, Video Mailers, and Video Boxes are provided free of charge once you begin the order process.

A: Yes. If you’re considering Video Brochures, Video Boxes, and Video Business Cards together, we can provide a bundled quote for all.

A: Yes. Pro forma invoices can be prepared for clients outside the USA, UK, Canada, and other global regions to assist with payment processing.

A: Video Brochures, Video Mailers, and Video Packaging consistently deliver higher engagement, faster sales cycles, and better brand recall compared to traditional print, making them a cost-effective long-term investment.

Product Specifications FAQ's

A: We offer screens in 2.4″, 3″, 4.3″, 5″, 7″, and 10″ sizes. Larger screens are often used for Video Boxes and premium Video Packaging.

A: Our products use high-quality LCD and IPS displays for sharp resolution, bright colors, and wide viewing angles.

A: Each Video Brochure, Video Mailer, and Video Box comes with a built-in speaker that delivers clear, professional-quality sound.

A: Yes. Volume buttons can be included, or the brochure can be preset to a standard volume level.

A: We use durable, high-quality paperboard with options for matte, gloss, soft-touch, or laminated finishes to match your brand’s style.

A: Yes. Spot UV, Foil Stamping, Embossing, and Debossing are available to enhance the look of your Video Brochures and Video Packaging.

A: Weight depends on size and screen type, but most Video Brochures range between 150–400 grams. Video Boxes are heavier due to their packaging.

A: Standard memory is 128MB, suitable for short videos. We can increase capacity up to 4GB depending on your needs.

A: All Video Brochures use rechargeable lithium-ion batteries, designed for long life and multiple recharges.

A: On average, 90–120 minutes of continuous playback. Usage time may vary with larger screens.

A: Each unit includes a USB cable for recharging. Charging time is typically 2–3 hours.

A: Yes. At VPP we use  USB-C ports allow for recharging and uploading new video content at any time with the supplied USB Cable for each product. 

A: Yes. Multiple videos can be loaded, and buttons can be added for viewers to select which one to watch.

A: The print portion is recyclable, and the rechargeable batteries allow for reuse. Many clients extend product life by reloading new videos.

No, our products are not waterproof. They are designed for professional use in dry environments.

A: Yes. Video Boxes can include foam or cardboard inserts to hold products, gifts, or promotional materials.

A: They are designed for durability with strong covers and secure internal components, making them ideal for repeated use.

A: With proper care, Video Brochures and Video Mailers last for years. Batteries can be recharged hundreds of times.

A: Yes. Both the exterior and interior of Video Brochures and Video Packaging can be fully branded with your artwork.

A: Our combination of top notch customer service, with over 30 years of industry knowledge is key.  VPP only uses high-quality print, advanced screens, rechargeable batteries, and customizable finishes ensures Video Brochures, Video Mailers, and Video Boxes perform reliably and look premium.

Get A FREE Video Brochure Quote!

How to I order? Fill out the online form, call 214-932-4030 or email us. 

GET A FREE QUOTE

Video Spec FAQ's

A: – AVI (Xvid codec), MP4 (Mpeg 4 codec) would be ideal, however if you do have a video that is in another format, we can help you convert it to the correct specs.

A: – 2.4” and 2.8” supports AMV video format or AVI format (MJPEG codec) that will require using our proprietary video converting software, all other screen sizes support general video format can be converted by any free video converting software.

A: Our 2.4” and 2.8” screen sizes support 4:3 aspect ratio. Screen sizes 3”, 4.3”, 5”, 7”, 9” and 10.1” support various forms of wide angle aspect ratios

A: – 2.4” and 2.8” support 320 x 240 resolution

A: – 3.0” supports 400 x 240 resolution

A: – 4.3” and 5.0” support 480 x 272 resolution

A: – 5.0” also comes in a higher range which supports 800 x 480 resolution

A: – 7.0”, 9.0” and 10.1” supports 1024 x 600 resolution

A: – 2.4” and 2.8” processor supports 320 x 240 resolution

A: – 3.0” supports 400 x 240 resolution

A: – 4.3” processor supports 480 x 272 resolution.

A: – For the higher end product range we have processors that can be used for a 4.3”, 5.0”, 7.0”, 9.0”, 10.1” which supports 1280 x 720 resolution.

A: – 2.4” and 2.8” supports 21 FPS

A: – 3.0”, 4.3”, 5.0”, 7.0”, 9.0”, 10.1” supports 25 FPS

A: – 2.4” and 2.8” we recommend minimum 2000 kb/s

A: – 3.0” we recommend minimum 1000 kb/s

A: – 4.3” we recommend minimum 1000 kb/s (for processors that support 480×272 resolution)

A – 4.3”, 5.0”, 7.0”, 9.0”, 10.1” screen sizes, we recommend 2500 kb/s bit rate

A: It is subject to the built in memory, usually our standard built in memory supports 20 minutes of video that are compressed using medium quality video specifications. Our minimum storage memory capacity is 5 minutes and maximum can be a few hours.

A: Yes, depending on the length of the video you can have hours of video broken down into many small videos. For multiple video options we recommend having video control buttons

A: Yes, our products are usually configured to support the end user to change or delete the video files in the device. However, if you want the video files to be locked, we can provide that option as well.

Battery & Warranty Information FAQ's

A: We use Lithium Ion Polymer Battery, which comes fitted with a safety circuit to prevent damage due to overcharging.

A: You can recharge the battery about 500 times or 1 year (whichever comes first). Sometimes they last way longer, depends on how they are stored. 

A: Our standard continuous play time for most of our products are 1.5 – 2 hours continuous play time. But if you want a longer playtime, we offer that too.

A: All our products come with a USB-C port for you to re-charge the device. We also supply a USB-C to USB cable for every unit you purchase. 

A: All Lithium Ion batteries have a self-discharging property. Under normal conditions the battery self-discharge rate is approximately 4mA per day (subject to weather conditions). In extreme hot or cold weathers the self-discharge rate will increase.

A: Unexperienced or unprofessional manufacturers sometimes pack the units incorrectly, that causes the units to play in the carton while in transit, which results in the units having very little battery left.

A: – Poorly designed circuit boards drain batteries in when the device is on standby mode. A professionally designed circuit board, such as VPP mother boards are designed to prevent any additional battery consumption. You will not have such problems with Video Plus Print. At VPP we pay attention to small details to ensure the highest success rate for your campaign.

A: Our products are covered under 1 year warranty for manufacturing defects only. If damage is occurred by the end consumer, repair is possible on a case to case basis at a cost.

A: Our official AQL standard is 1% critical, 2.5% major and 4% minor. Our track record however has been below 1% for critical, major and minor defects. At VPP we are always aiming for perfection, despite each unit being a handmade.

A: No, we do not use any second hand components and ensure that every component meets the highest standard. We recognize that it is your brand image that is at stake and we consider it as our duty to safeguard and enhance your brand image with the help of our products.

A: Because of our low defective rate, we rarely get any units sent back to us. Nonetheless we always make extra units to help with an immediate exchange of the defective units so that your marketing campaign is hampered in anyway. We have a technical team at our Hong Kong office to help with any repairing matters (if needed) and our repair turnaround speed is a few days only.

Get A FREE Video Brochure Quote!

How to I order? Fill out the online form, call 214-932-4030 or email us. 

GET A FREE QUOTE

Experience Our Video Plus Print Product Range

Spark your creative mind with more video in print options. 

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Transform every unboxing into an unforgettable experience with premium packaging that plays your story the moment it’s opened.

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Cut through the mailbox clutter with interactive mail that surprises, engages, and inspires action the instant it’s opened.

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Video Folders

Combine sleek presentation folder with dynamic video to deliver information that’s impossible to ignore and unforgettable to your audience.

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Video Books

Tell your story in vivid detail with a premium book format that blends beautiful print and captivating video.

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Video Business Cards

Make unforgettable first impressions with a pocket-sized card that plays your message the moment it’s opened.

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