FAQ: Orders
FAQ: Orders
At Video Plus Print, we make ordering simple. Whether you need video brochures, mailers, boxes, or custom packaging, our streamlined process ensures fast quotes, clear communication, and reliable global delivery.
Q: How can I place an order with Video Plus Print?
A: Orders can be placed by completing our pricing form, emailing our sales team, or calling us directly.
Q: What information do you need from me when I order?
A: We ask for product type, size, quantity, screen size, video length, cover style, customization needs, and shipping/billing details.
Q: What products are available to order?
A: Our catalog includes Video Brochures, Video Mailers, Video Boxes, Video Packaging, Video Folders, Video Business Cards, and Video POS displays.
Q: Are there standard sizes for your brochures and screens?
A: We offer popular formats and screen sizes, but every product can also be custom-built to your exact specifications.
Q: What is your minimum order quantity?
A: The minimum order is 50/100 units across all Video-in-Print products. This ensures consistency and quality in production.
Q: Do you provide hardcover and softcover options?
A: Yes. We manufacture both hardcover and softcover Video Brochures, depending on your campaign needs.
Q: How do I specify video length when ordering?
A: Let us know the duration of your video, and we’ll recommend the right memory option. In most cases, our standard memory is sufficient.
Q: Do international clients need to provide additional details?
A: No. Clients outside the U.S. are asked to provide the full billing and shipping information.
Q: Do you offer discounts on large orders?
A: Yes. Bulk orders qualify for discounts, with pricing tiers based on volume and product type.
Q: What is the minimum volume required to qualify for bulk discounts?
A: Typically, discounts apply starting at 100,200,300 ,500 and 1k units. Higher quantities provide greater savings per unit.
Q: Why should I consider bulk ordering?
A: Bulk orders significantly reduce per-unit costs—sometimes by up to 50%—and ensure consistent supply for larger campaigns.
Q: How do I request a bulk quote?
A: Quotes can be requested by submitting our website form, emailing your specifications, or calling our sales office.
Q: Can bulk Video Brochures or Mailers be customized?
A: Yes. All bulk orders are fully customizable, including branding, finishes, screen size, and button functions.
Q: What is the lead time for large orders?
A: Standard production takes 3–4 weeks. For orders above 3,000 units, lead times may extend to 4-6 weeks depending on details of each project.
Q: What are your payment terms?
A: A 50% deposit is required to begin production, with the balance due before shipment. We accept wire transfers and credit cards.
Q: Can I review a sample before a big order?
A: Yes. We provide non-custom samples for review or pre-production prototypes with your branding (credited back depending on your final order).
Q: How do I submit video content and artwork?
A: Files can be sent via email (for small sizes) or through secure links, cloud storage websites like DropBox, WeTransfer, HighTail.
Q: Will I be able to track my order once it ships?
A: Yes. Tracking information is always provided so you can monitor your shipment.
Q: What if I need to modify or cancel an order?
A: Modifications or cancellations after production begins may incur fees. We recommend confirming all details before approving.
Q: Do you keep records for repeat orders?
A: Yes. We store your design and technical specifications, making repeat orders seamless and efficient.
Get A FREE Video Packaging Quote!
How to I order? Fill out the online form, call 214-932-4030 or email us.
Experience Our Video Plus Print Product Range
Spark your creative mind with more video in print options.
Video Brochures
Bring your brand to life with stunning print and built-in video that captivates, engages, and drives action instantly.
Video Boxes
Transform every unboxing into an unforgettable experience with premium packaging that plays your story the moment it’s opened.
Video Mailers
Cut through the mailbox clutter with interactive mail that surprises, engages, and inspires action the instant it’s opened.
Video Folders
Combine sleek presentation folder with dynamic video to deliver information that’s impossible to ignore and unforgettable to your audience.
Video Books
Tell your story in vivid detail with a premium book format that blends beautiful print and captivating video.
Video Business Cards
Make unforgettable first impressions with a pocket-sized card that plays your message the moment it’s opened.
Video Plus Print Products
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