FAQ: Battery & Warranty
FAQ: Battery & Warranty
Video Plus Print products use long-lasting rechargeable batteries and include a one-year warranty covering screens, batteries, and electronic components.
Q: What kind of battery do you use and is it safe?
A: We use Lithium Ion Polymer Battery, which comes fitted with a safety circuit to prevent damage due to overcharging.
Q: How many times can we recharge the battery?
A: You can recharge the battery about 500 times or 1 year (whichever comes first). Sometimes they last way longer, depends on how they are stored.
Q: How long will the battery last?
A: Our standard continuous play time for most of our products are 1.5 – 2 hours continuous play time. But if you want a longer playtime, we offer that too.
Q: How do you charge the device?
A: All our products come with a USB-C port for you to re-charge the device. We also supply a USB-C to USB cable for every unit you purchase.
Q: How long does the battery last on standby mode?
A: All Lithium Ion batteries have a self-discharging property. Under normal conditions the battery self-discharge rate is approximately 4mA per day (subject to weather conditions). In extreme hot or cold weathers the self-discharge rate will increase.
A: Unexperienced or unprofessional manufacturers sometimes pack the units incorrectly, that causes the units to play in the carton while in transit, which results in the units having very little battery left.
A: Poorly designed circuit boards drain batteries in when the device is on standby mode. A professionally designed circuit board, such as VPP mother boards are designed to prevent any additional battery consumption. You will not have such problems with Video Plus Print. At VPP we pay attention to small details to ensure the highest success rate for your campaign.
Q: What warranty terms are typical for video-in-print products?
A: Our products are covered under 1 year warranty for manufacturing defects only. If damage is occurred by the end consumer, repair is possible on a case to case basis at a cost.
A: Our official AQL standard is 1% critical, 2.5% major and 4% minor. Our track record however has been below 1% for critical, major and minor defects. At VPP we are always aiming for perfection, despite each unit being a handmade.
Q: Do you use any second hand components?
A: No, we do not use any second hand components and ensure that every component meets the highest standard. We recognize that it is your brand image that is at stake and we consider it as our duty to safeguard and enhance your brand image with the help of our products.
Q: How do you deal with defective units?
A: Because of our low defective rate, we rarely get any units sent back to us. Nonetheless we always make extra units to help with an immediate exchange of the defective units so that your marketing campaign is hampered in anyway. We have a technical team at our Hong Kong office to help with any repairing matters (if needed) and our repair turnaround speed is a few days only.
Q: Can video brochures be recycled or responsibly disposed of?
Yes. Because they contain electronic parts like a lithium battery, screen, and memory chip, video brochures must be recycled as e-waste. Video Plus Print designs many brochures to be reusable by uploading new content via USB. For larger quantities, Video Plus Print offers manufacturer take-back support, and for single units, local e-waste recycling centers are recommended.
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How to I order? Fill out the online form, call 214-932-4030 or email us.
Experience Our Video Plus Print Product Range
Spark your creative mind with more video in print options.
Video Brochures
Bring your brand to life with stunning print and built-in video that captivates, engages, and drives action instantly.
Video Boxes
Transform every unboxing into an unforgettable experience with premium packaging that plays your story the moment it’s opened.
Video Mailers
Cut through the mailbox clutter with interactive mail that surprises, engages, and inspires action the instant it’s opened.
Video Folders
Combine sleek presentation folder with dynamic video to deliver information that’s impossible to ignore and unforgettable to your audience.
Video Books
Tell your story in vivid detail with a premium book format that blends beautiful print and captivating video.
Video Business Cards
Make unforgettable first impressions with a pocket-sized card that plays your message the moment it’s opened.
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